Frequently Asked Questions

Eligible “emergency” situations include the following:

• Illness of the commuter or a member of his/her immediate family.
• Unscheduled/unplanned overtime or extended work hours.
• Carpool/Vanpool driver’s or passenger inability to make the scheduled trip home due to an unexpected work schedule or illness.
• Regular transit service is unavailable or inaccessible.

You will ONLY be picked up from your work address on your South Florida Commuter Services (SFCS) profile. You will not be able to utilize your voucher for a Guaranteed Ride Home (GRH) trip if you request a ride from another location.

As part of the Guaranteed Ride Home (GRH) program, you will receive up to 6 (six) GRH rides per year. The six GRH rides will be automatically replenished (to 6) on October 1^st annually. Unused GRH rides will not carry over to the new year.

Your six GRH rides will be automatically replenished (up to 6) on October 1st annually. Unused GRH rides will not carry over to the new year.

You must previously be a registered commuter with South Florida Commuter Services (SFCS). Registered SFCS commuters must call 1-800-234-RIDE (7433) to request a free GRH ride. Our Customer Service Representatives will do the rest.

Some after-hours trips, or if you elect to use a taxicab (as an alternative to Uber/Lyft), you will need to log into your SFCS profile at www.1800234ride.com, download, redeem, and print out your paper voucher. Your paper voucher must be presented to the taxicab driver prior to the start of the GRH ride. Please have your paper voucher ready before calling SFCS at 1-800-234- RIDE (7433) to request a GRH ride.

As a registered commuter, you can access your vouchers by logging into your SFCS profile.

On your SFCS profile click on “My Rewards”, then click on “Show Details and Inventory” below and click on “GRH Voucher (In Stock) 1 Point.”  Redeem your voucher using 1 point, and you will have access to your GRH voucher.  Print this voucher out and hand it to the taxi driver at the beginning of the GRH ride when you are picked up.

Any altered voucher will be render invalid.

UBER/LYFT OPTION

If requesting a GRH ride using Uber/Lyft, you do not need to have a printed voucher on hand. Simply call us at 1-800-234-RIDE (7433).

You can start requesting free GRH rides 24 hours after receiving your South Florida Commuter Services (SFCS) registration confirmation email. Please allow approximately 48 hours for your registration to be processed.

No. As part of the Guaranteed Ride Home (GRH) program, you must call SFCS at 1-800-234-RIDE (7433) and one of our friendly Customer Service Representatives will process the free GRH ride request on your behalf. Any unauthorized GRH rides will not be reimbursed and may result in termination from the program.

TAXICAB OPTION

Yes. Simply call us at 1-800-234-RIDE (7433) to request your free GRH ride.

UBER/LYFT OPTION

Currently, Uber/Lyft options are available Monday through Friday from 8 am to 6 pm. If requesting a free GRH ride using Uber/Lyft, simply call us at 1-800-234-RIDE (7433).

No, you do not need to have the Uber/Lyft app or have an Uber/Lyft account. Once we make the arrangements for an Uber/Lyft driver to pick you up, you will receive all of the details of the ride via text message on your mobile phone. Our Customer Service Representatives can also provide you information on your upcoming ride over the phone.

You will provide your printed GRH voucher to the taxicab driver as payment (gratuity is not included with the voucher). Vouchers must be provided to the taxicab driver at the beginning of the GRH ride. Taxicab drivers will not accept photocopies, facsimiles, or expired vouchers. If you do not have a valid GRH voucher available for payment at the time of your ride, you will be responsible for payment. Participants will not be reimbursed for those services rendered.

No. The Guaranteed Ride Home program is ONLY to be used for rides from your place of employment to your home or Park and Ride lot in the event of UNEXPECTED emergencies or if you are working late without prior notice. Your pickup location must be the work address in your SFCS profile.

The six GRH rides will be automatically replenished (to 6) on October 1st annually.

No. Using another participant’s GRH ride is considered a violation of the program. Both you and the account owner of the GRH ride will receive a violation which may result in immediate termination from the program for up to one year.

Yes. South Florida Vanpool riders who are registered with South Florida Commuter Services are entitled to free GRH rides if the vanpool breaks down. If all members in the vanpool are going to the same location (i.e., Park and Rides, Transit Hubs, etc.), then the group may use one (1) GRH ride. However, if the members of the group are going to separate locations, each member must use his/her own GRH ride.

PLEASE NOTE: If your South Florida Vanpool vehicle breaks down on your way to work, you must call South Florida Vanpool for assistance.